1. Select product type

Find out more details about different product types in the Product Description section. Whether you're buying as a gift or for yourself, it's important to choose the right product.

2. Select product size/length/etc.

Products can come in a variety of sizes, which can affect the size of the engraving area and the functionality of the product, especially for tools.

3. Select brand

Some products may have multiple brands to choose from. We only use the best product brands for engraving, but they still vary from budget to premium brands. Choose based on your personal preference: the engraving is going to look good on any of them.

4. Select engraving type

In our product design tool we offer 3 options: text, image or both. Feel free to play around and customise the product to your liking. If you have something else in mind that our tool can't do yet - use the custom order page.

5. Add text

Now's the time to put your best ideas into action - a memorable phrase, a heartfelt wish, a significant date, a company name, a quote, etc.

You can also change the font and size of the text. The position of the text is fixed in our design tool, but if you would like it engraved on a different part of the product - leave a comment in the last step before proceeding to the cart.

6. Upload image

If you're not sure what to upload, here are some examples of what we can engrave:

• photo
• logo
• fingerprint
• handwriting / drawing / sketch
• emoji

... and basically any image.

For photos, we recommend that you only upload high contrast black and white photos. This will give you a good idea of how it will look when engraved. Not all photos are suitable for engraving due to the nature of the technology - engraving is not the same as ink printing.

Some products may have a very small space to place an image. If that's the case, we recommend you stick to text only or choose a small image that isn't very detailed.

Make sure you upload a high quality image. For fingerprints and handwriting, it's better to scan it first to avoid distortion.

The position of the image is fixed in our design tool, but if you would like it engraved on a different part of the product - leave a comment in the last step before proceeding to the cart.

7. Select engraving finish

Finishing is a molecular change to the metal applied after the main engraving process. It enhances the appearance, texture and corrects imperfections.

This technique improves the aesthetics and durability of the engraving and prevents tarnishing and rusting, which affect the final look and feel.

Choose from a range of different finishes, which are achieved using specific engraving parameters and do not contain ink, paint or other materials.

• Black - Requires a deeper engraving, but has a striking appearance.
• Annealed - Silver/blue tint, looks more sophisticated.
• White - Makes the engraving look special and delicate.

8. Select package type

• Standard - the product is delivered in a standard box from the product manufacturer.
• Gift Packaging - a stylish and durable box with cut foam inside, specially designed for your order.

Using only the highest quality tools from the best brands, our engraved gifts offer quality, reliability, innovation and value at the same time. Our tools have been on the belt and in the hands of professional contractors and experienced homeowners.

We're proud of our reputation for excellence and are dedicated to continually testing, designing and improving our products to ensure quality and maximum performance.

Innovative engraving process

Each order is individually prepared by hand and laser engraved to meet our strict quality standards.

We're at the forefront of laser based design, and our fiber MOPA laser equipment allows us to modify the surfaces of various types of material, producing effects such as colour and texturisation.

Unlike etching or rotary engraving, annealing minimises the amount of material removed from the tool. This means that tools don't lose their structual integrity and have a higher degree of corrosion resistance compared to deeper engraving.

When will my order ship?

Orders are currently dispatched within 3-5 business days (weekends & holidays excluded). This means that your order will be dispatched from our warehouse within this timeframe, not delivered.

Are there additional costs upon delivery (customs, duties, taxes)?

Sometimes there may be additional charges on delivery depending on where your item is being shipped from and where you are located. We cannot be responsible for any additional import charges imposed by your country's import laws. This is outside of our control and unfortunately we cannot know or predict what additional charges may be due on delivery. Please note that if you are required to pay any additional charges at the door, these will be your responsibility.

What is your returns policy?

Returns are accepted only in case of manufacturing defects or damage caused during delivery.

1. Contact Customer Service to confirm returning an item/order.
2. Your refund for the returned items (shipping fee excluded) will be processed through once the package have been received back at our warehouse. 

My order has been returned to sender, what happens now?

If your order has been returned to sender, please contact Customer Service. Please note that you will need to pay a reshipment fee before your order is resent.

My order was shipped but never arrived. What do I do now?

If your order was shipped out but never arrives, please let us know ASAP. We can either send a replacement or refund the missing item(s) (minus shipping fees). Issues that are not brought to our attention within 90 days of the original ship date will not qualify for a refund and will need to pay a reship fee to have the order resent.

If your delivery address was entered incorrectly at the time of purchase, you will be charged a reshipment fee to have a package resent to you.

Where are the orders shipped from?

Our orders are manufactured and packed in the UK.

International Shipping

We ship to most countries around the world, with the exception of countries where we are prohibited from shipping due to international agreements and shipping restrictions.

How can I contact Customer Support?

You can reach a Customer Service Representative by email support@hawtons.com and WhatsApp +441502389983

Hours of operation (Customer Support)

Monday - Friday, 10:00 UTC - 18:00 UTC (excluding holidays)